FAQs about the Busy Mama & Busy Babe Planners
We get so many questions about the Busy Mama and Busy Babe planners, we thought we’d answer all of the most common ones in one place!
How big is the planner?
Currently, the customizable binder planners are 11 x 9.5 x 2 inches. The inside pages are a standard 11 x 8.5 inches in size.
Can it fit in my purse?
It depends on your bag. Mini/travel sized planners are in the works for 2018. The current planner fits in large totes.
How do you ship them?
We currently offer only Priority Mail shipping. Each planner is wrapped in bubble wrap and placed inside a cushion mailer or box. You will receive a tracking number for your order once it has shipped.
Do you allow returns?
We no longer accept returns. We do, however, offer exchanges if your planner arrives damaged. If this is the case please contact us immediately at firstname.lastname@example.org. Exchange requests must be made within 24 hours of receiving your order.
What if my planner arrives damaged?
If your planner arrives damaged please contact us immediately at email@example.com. We are more than happy to replace any damaged planner, but please keep in mind exchange requests must be made within 24 hours of receiving your order.
Do you make custom covers?
We do not currently offer custom covers. However, the binder version of the BM (Busy Mama) and BB (Busy Babe) planners allow for changing out the front cover page for any coloring page you may prefer. Browse through our inventory of inexpensive easily downloaded coloring pages for new ideas.
I have a suggestion – who do I contact?
If you have a suggestion for how to make the BM and BB planners better, email us at firstname.lastname@example.org.
Do markers bleed through the pages?
We use 32lb premium paper to create our planners so that ink does not bleed through. You can use crayons, colored pencils, washable markers, PaperMate Flair pens, Staedler markers, gel pens, and more – without ever having to worry about bleed through. The only markers that have not passed the test are sharpie markers.
Can I use sharpie marker?
Sharpie markers are the only markers we’ve found that DO bleed through the planner pages.
How do I order if it’s out of stock?
If a certain planner version is out of stock, it cannot be ordered. We do not allow backorders at this time. We’ll make an announcement when more versions become available again. If you want to get a heads up ahead of time, sign up for our weekly newsletter.
Why is there a huge MAMA on the front?
As you can see from our website – our blog and business is called Kandy Apple Mama. We decided to leave our brand logo on the front instead of adding a creator/author’s name.
What if I’m not a mom?
The Busy Babe version of our planners is available again! Check it out here: Busy Babe Planner.
Do you make custom stickers?
While we do not create custom stickers for customers, we’re always open to suggestions for new sticker sets. If you have a suggestion for a new set of stickers, email us at email@example.com.
Can I get a colored version?
At this time we do not offer any colored version of our coloring planners.
Why did you change the tabs/dividers?
Many of our customers were having issues with the planner tabs and dividers bending and ripping. To solve the problem, we’ve since replaced our dividers with poly dividers that have pockets on one side. While they aren’t as colorful, they are much sturdier – and super useful with all those pockets!
Why did you get rid of the spiral version?
We are not currently able to offer spiral versions until we find a quality commercial printing company who can create the BM and BB planners with the high quality materials our customers deserve. We hope to offer them again in 2018.
We found the Arc System by Staples to be a perfect substitute! Check them out here.
When will the spiral version be available again?
The spiral version will return better than ever sometime in 2018. We’ll have a more definite date the closer we get to the new year. If you want to know ahead of time, sign up for our weekly newsletter.
When will you have the academic calendar option again?
The academic calendar option will be offered again the summer of 2018.
Can I get a mini version?
Mini/travel sized planners are in the works for sometime in 2018.
Are you going to make an app?
We have no plans to create an app at this time.
What kind of discounts do you have?
Or, if you aren’t fully ready to commit to the entire full 230+ page planner, try out our FREE Lite version. Just click the link and sign up to have the file delivered straight to your email inbox!
My coupon code didn’t work – what do I do?
Please contact us at firstname.lastname@example.org and let us know if your coupon code did not work.
Where do you ship to/how far?
We currently ship to the United States and Canada.
Do you ship to the UK/Australia/any other country besides the US or Canada?
Unfortunately, we have not been able to find a cost-effective method for shipping to other countries. (Yet!)
Have another question that’s not on this list?
Contact us here!